Customer Policy & Procedures

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Our goal is to make booking transportation with Timed Travel simple and reliable. Please review the information below so you know what to expect when requesting and booking a ride.

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Requesting a Ride

Customers can submit a transportation request through our website.

Please provide your:

• Name

• Phone number and email

• Pickup and drop-off locations

• Date and requested pickup time

• Number of passengers

• Round-trip information, if needed

• Flight information, if applicable

• Any additional details we should know

Submitting a request does not confirm your ride.

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Receiving Your Quote

After your request is received, Timed Travel will review the trip details and availability.

A quote will be sent using the contact method selected on your request form. Please allow up to 24 hours to receive your quote.

For same-day transportation request, please call us directly to confirm availability.

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Booking & Payment

If you would like to move forward with your quote, let us know and an invoice will be sent separately.

Payment is required in advance to secure transportation unless other arrangements have been approved by Timed Travel.

Once payment is received, your transportation will be confirmed and secured.

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Pickup

Please be ready at your scheduled pickup time.

Drivers will arrive at the pickup location provided during booking. If your pickup location or other trip information changes, please contact Timed Travel as soon as possible.

Additional stops or changes to the original trip may result in an additional charge.

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Wait Time

When extended wait time is required, a per hour wait time fee may apply.

Any expected wait time should be discussed when requesting your transportation so it can be included in your quote when possible.

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Cancellations & Refunds

Customers who cancel at least 24 hours before their scheduled pickup time are eligible for a full refund.

Cancellations made less than 24 hours before pickup may not be eligible for a refund.

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Delays & Changes

We understand that appointments, flights and other circumstances can change.

Please contact Timed Travel as soon as possible if your schedule changes. We will make every reasonable effort to accommodate changes.

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Contact Us

If you have questions about an existing ride or need assistance with a transportation request, please contact Timed Travel.

Thank you for choosing Timed Travel.