Partners & Agencies

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Timed Travel works with approved agencies, organizations and community partners to provide scheduled, recurring and individual transportation services.

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Becoming an Approved Partner

Approved agencies and partners may be eligible for direct invoicing and agency billing arrangements.

Payment terms will be provided and agreed upon directly with each agency before transportation services begin.

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Submitting Transportation Requests

Approved agencies may submit transportation requests through the Timed Travel website or directly by email.

When using our website, select the agency booking option and provide the requested agency and passenger information.

When submitting a request by email, please include:

• Passenger's name

• Passenger's phone number

• Pickup address

• Destination

• Date of transportation

• Requested pickup or arrival time

• Appointment or class time, when applicable

• Expected return time or appointment duration

• Any special instructions

• Agency contact person

Recurring transportation schedules may also be submitted by email.

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Request Review & Confirmation

After a request is received, Timed Travel will review availability and the transportation details.

Submitting a transportation request does not mean the ride has been confirmed.

Timed Travel will respond to let the agency know whether we are available to provide the requested transportation.

Once the request is accepted, the agency will receive confirmation that the transportation is confirmed and secured.

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Agency Ledger & Billing

Approved agencies with billing privileges may have transportation added to their agency account or ledger instead of paying for each ride in advance.

Each transportation service will be recorded and invoiced according to the agency's approved billing arrangement.

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Pickup & Grace Period

Passengers should be ready at their scheduled pickup time.

Timed Travel provides a 15-minute grace period after the scheduled pickup time.

If the passenger has not arrived or contacted Timed Travel within the grace period, the ride may be considered a no-show.

If additional waiting is requested and the driver is able to remain, additional wait-time charges may apply.

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Wait Time & Appointments

When a driver is required to wait during an appointment or between transportation services, a per hour wait-time fee may apply.

Agencies should provide the expected appointment length or return time when scheduling transportation whenever possible.

We understand that appointments do not always end on time. If an appointment runs longer than expected, please contact Timed Travel as soon as possible.

We will make every reasonable effort to continue accommodating the passenger. However, extended waiting or a significantly delayed return may be subject to driver availability and additional wait-time charges.

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Changes & Cancellations

Please notify Timed Travel as soon as possible if a passenger's transportation needs change or a ride needs to be canceled.

Changes to pickup times, locations, destinations or return times are based on availability.

Transportation canceled at least 24 hours before the scheduled pickup will not be charged.

Cancellations made less than 24 hours before the scheduled pickup will still be billed to the agency.

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No-Shows

If a passenger does not arrive for a scheduled pickup and the transportation was not canceled at least 24 hours in advance, the trip will still be billed to the agency.

A passenger may be considered a no-show after the 15-minute pickup grace period unless other arrangements have been made with Timed Travel.

Please notify Timed Travel as soon as possible when a passenger will not need their scheduled transportation.

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Recurring Transportation

Agencies may submit recurring schedules for passengers who need transportation on multiple dates.

Once the recurring schedule is accepted, Timed Travel will confirm the approved transportation dates.

If the schedule changes, the agency should notify Timed Travel as soon as possible.

Additional dates, stops or rides are not automatically included unless they have been requested and accepted by Timed Travel.

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Communication

To help prevent scheduling errors, transportation requests, schedule changes and cancellations should be submitted through our website or in writing by email whenever possible.

Timed Travel will provide confirmation once transportation has been accepted and secured.

Thank you for partnering with Timed Travel.